About StarBPO
Cut cost and manage better with StarBPO. Get experts to handle all the boring stuff of running a business, so you can focus on building your business.
Our philosophy
Outsourcing BPO services has become a significant part of almost all businesses these days. The BPO industry has been responsible for providing cost-effective services to a lot of businesses.
StarBPO is a Business Process Outsourcing company specialising in Human Resources, Legal & Compliance, IT Support, Call Center and Finance services. Our solutions help businesses streamline operations, reduce costs and improve efficiency, enabling them to focus on their core business and accelerate growth.
What we are passionate about
Experience
Recruiting new employees and training them involves a lot of hassle and is a huge cost to the company. When the tasks are outsourced to an already established company with all the resources, the troubles of hiring and training are conveniently avoided.
Cost
Outsourcing helps organisations cut costs and save money, and is one of the most important reasons for opting to outsource business processes. A talented pool of employees at low wages results in huge cost reductions, which in turn results in better revenues for the company.
Focus
Since a considerable chunk of the business is outsourced to a service provider, top management can focus its attention on core operational areas. This also leads to better employee productivity and more informed business decisions.
“Let us go forward in this battle fortified by conviction that those who labour in the service of a great and good cause will never fail.”
Outsourcing services
Each service runs on its own, under a director who has led that function in-house. Take the one you need today and add the rest as you grow, all under a single engagement.
Security. Support. Expertise. Strategy. Enterprise-grade IT without the cost of an in-house department: one point of contact, defined SLAs and 24×7×365 proactive monitoring.
Inbound and outbound calls, live chat, email, order processing and helpdesk on our enterprise contact-centre platform. 24/7 and multilingual.
A strategic HR partner for startups and large operations across the Klang Valley and Malaysia: payroll, the employee lifecycle, statutory compliance, industrial relations and HRMS.
In-house legal support, usually reserved for big corporations, at an SME price point. An extension of your management team on a sensible retainer.
A team dedicated to SMEs in trading, manufacturing, construction, logistics, F&B and more: bookkeeping, management reports, auditors and tax agents handled.
Our team
Director, IT Services
30 years in IT consulting and management, with a BSc in Electronics Engineering from NUS and a PhD from NUS in Information Technology Security. Currently Group CEO of INTELLICO Group of Companies.
Designed the security protocol for Internet Banking in 2007 and the E-Aduan system for MAMPU. Involved in various system design projects for government agencies from 2002, and designed the core infrastructure for a university campus.
Director, HR Services
With 30 years of experience as an HR professional across Asia Pacific, the Middle East, India and the UK, he brings a wealth of expertise in managing HR operations across diverse industries such as BPOs, Energy, Oil & Gas, Technology, Logistics, Construction and Travel. Helping HR ecosystems transform into a value-adding asset by focusing on people, processes and HR technology.
He collaborates closely with stakeholders, CEOs and employees to drive business success, focusing on developing and implementing strategic HR frameworks at global, regional and local levels. Known for his resourcefulness, reliability and proven ability to deliver results in complex global environments, his leadership in coaching, mentoring and building high-performance teams has been a hallmark of his career.
He holds a Bachelor of Science in Management from the University of Wyoming, USA, and is certified in Prince2 Project Management. He is fluent in English and Bahasa Malaysia and has conversational skills in Mandarin, Cantonese, Teochew and Hokkien.
Director, Legal Services
A senior banker cum lawyer, with more than 40 years of experience in the financial sector in various domains including retail and commercial banking, banking operations and dispute resolution, with a track record of accomplishment.
Kalyani was called to the Malaysian Bar in 2021. During her practice days as an Advocate and Solicitor, she handled conveyance and civil matters involving corporate, personal injury cases, adoption, will, probate / Letter of Administration, medico legal and divorce matters. She has conducted extensive research on case laws on arbitration, contractual matters, personal injuries and medico legal.
Director, Financial Services
With over 20 years of experience in finance and accountancy across retail, food & beverage, multi-level marketing and e-commerce industries, he specialises in turning financial data into strategic business insight.
He has led regional finance operations across Malaysia, Indonesia and the Philippines, overseeing management reporting, financial analysis, forecasting and financial optimisation for multiple entities. His strength lies in making financial information into clear, actionable strategies that improve performance and decision-making.
He now focuses on helping SMEs gain the financial clarity needed for growth in a practical, scalable and affordable way.
Head, Contact Center
ITIL Certified Customer Support Manager, a proactive leader and problem solver focused on continuous improvement and fostering collaboration. With a strong background in technical support, service delivery and customer management, he excels in enhancing operational efficiency and customer satisfaction.
At StarBPO he leads remote teams, ensuring SLA compliance and implementing innovative helpdesk policies, while leveraging customer feedback for service improvements.
At Dentsu Malaysia he gained expertise in ITIL processes, resolving complex technical issues, supporting services and contributing to major migration projects involving O365, Exchange and Azure AD. His experience at DXC Technology and CSC Malaysia includes managing teams, resolving escalations, driving platform improvements and achieving resource efficiency. With earlier roles in system engineering and technical support, he has hands-on experience in server management, Active Directory and network administration.
Next step
Tell us what your back office needs and we will reply within one working day.