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StarBPO team in a business meeting

Back office outsourcing · Malaysia

Outsource
your back
office.

Focus on your business. StarBPO runs your HR, IT, legal, contact centre and finance with 30 years of collective back office experience.

Our five servicesMeet the directors

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Trusted by

The World BankTerasakiCBD PropertiesBHIC Bofors AsiaDMIATero TechnologyCheng Leng & PartnersWL BuilderSTK Dynamic EngineeringArk

Five back office pillars

One partner.
Five services.

Each pillar is led by a director who has run that function in-house. Take one service or all five under a single engagement.

HR advisory and outsourcing

HR Advisory & Outsourcing

Payroll, employee lifecycle, statutory compliance, industrial relations, HRMS.

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 IT outsourcing and management

IT Outsourcing & Management

Single point of contact, defined SLAs, 24×7×365 proactive monitoring.

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 Legal advisory and compliance

Legal Advisory & Compliance

In-house legal and compliance support for SMEs on a sensible retainer.

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 Contact centre and call centre outsourcing

Contact / Call Center

Inbound, outbound, live chat, email and helpdesk. 24/7, multilingual.

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 Finance and accounting outsourcing

Finance & Accounting

Bookkeeping, management reports, auditors and tax agents handled.

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HR manager welcoming a new hire

HR Advisory & Outsourcing

A strategic HR partner for startups and large operations across the Klang Valley and Malaysia. We assess what you need, agree a plan, and run it.

  • Employee lifecycle, pre-joining to termination
  • Payroll, attendance, claims and leave
  • SOCSO, EIS, HRDF/HRDC and statutory compliance
  • Employee & industrial relations
  • Performance management, compensation & benefits
  • Policies, procedures and handbooks
  • Cloud HRMS with self-service portals
  • HRDF-approved training
Talk to our HR director
Technology strategy

IT Outsourcing & Management

Security. Support. Expertise. Strategy. Enterprise-grade IT without the cost of an in-house department.

  • Single point of contact for all IT issues
  • Defined service levels (SLA)
  • Proactive monitoring, 24×7×365
  • Known costs, fixed-price contracts
  • Best rates on hardware and software
  • Infrastructure, network, cybersecurity, disaster recovery
Talk to our IT director
Customer service operator

Contact / Call Center Outsourcing

Inbound and outbound calls, live chat, email, order processing and helpdesk on our enterprise contact-centre platform.

  • 24/7 support across time zones
  • Multilingual agents trained on your brand
  • Scales with your business
  • SLA reporting and real-time statistics
  • IVR, sentiment analysis, voicebot
  • CRM integration and analytics
Talk to our contact-centre head
Financial analysis charts

Finance & Accounting

A team dedicated to SMEs in the Klang Valley: trading, manufacturing, construction, logistics, F&B and more. We listen, we care, we deliver.

  • Monthly and yearly account review
  • Balance sheet and profit & loss reports
  • Liaison with auditors and tax agents
  • Employment Act and payroll compliance
  • SSM and IRB updates, summarised
  • Fees that scale with your business
Talk to our finance director

About StarBPO

Hire the function. Not the headcount.

Three factors drive back office outsourcing in Malaysia. They are also the three things we are passionate about.

Experience

Experts on day one

Recruiting and training new employees is a hassle and a cost. An established team with the resources in place avoids both.

Cost

Cost reduction

A talented pool of people at lower cost, without compromising on the quality of output. The saving flows straight into revenue.

Focus

Focus on your core business

Top management keeps its attention on core operations, and makes better, more informed decisions.

“Let us go forward in this battle fortified by conviction that those who labour in the service of a great and good cause will never fail.”
30years of collective back office experience
5services under one engagement
1working day to reply to every enquiry
PJPetaling Jaya, serving all of Malaysia

Our team

A director behind every service.

Dr. M.C. Sajiv

Dr. M.C. Sajiv

Director, IT Services

30 years in IT consulting and management. PhD in IT Security, NUS. Group CEO of INTELLICO.

Kevin Goh

Kevin Goh

Director, HR Services

30 years in HR across Asia Pacific, the Middle East, India and the UK. PRINCE2 certified.

Kalyani Sankaranarayanan

Kalyani Sankaranarayanan

Director, Legal Services

Senior banker and lawyer, 40+ years in the financial sector. Called to the Malaysian Bar in 2021.

Dominic Tan

Dominic Tan

Director, Financial Services

20+ years in finance and accountancy. Led regional finance in Malaysia, Indonesia and the Philippines.

Taiyakes Kesavan

Taiyakes Kesavan

Head, Contact Center

ITIL-certified support manager. Previously Dentsu Malaysia, DXC Technology and CSC Malaysia.

Portfolio

Great companies we work with.

We use StarBPO for our legal advice. We pay a small retainer and get access to their legal team for any agreements or legal disputes we encounter.Mahes KantaLegal retainer client
For the past 15 years we have had a team supporting our IT requirements.Farouk AbdullahIT outsourcing client
StarBPO handles all our sales leads from our websites and helps convert them. We outsourced online sales support to their team.KrishnanContact centre client

Blog

Latest posts.

Legal

What is "Piercing the Corporate Veil” under the Malaysian Company Law context?

SMEs, let’s delve into the complexities of "piercing the corporate veil" in the Malaysian company law, particularly in light of the Federal Court's (…

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Human Resources

HR Myth #17 : "We don't need HR Tech, Excel is good enough."

Employee View "So… my leave application was misplaced >>> again!" "Eh? My payslip leh? Still not sent" "Appraisal form, mana pergi? Printed last-minu…

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Human Resources

HR Myth #16 : "Gen Z are too sensitive and don't want to work hard."

Employee Perspective "Every time I ask questions or suggest an idea, they say I’m being difficult. When I draw a line between work and personal time,…

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Browse: Call CenterFinanceHuman ResourcesITLegalAll posts

Careers

Join the team.

No open positions listed right now. HR, finance, legal, IT and customer-service professionals in the Klang Valley: send your CV and we'll keep it on file.

Send your CV
StarBPO hotline and enquiry support

Contact us

Get in touch.

Your business challenges are unique, and so are our solutions. We combine innovation with practicality to bring you services that make a difference.

Phone+603-9212 0114
Emailhello@starbpo.my
Head officeB2-23A & 25, Merchant Square, PJU3, No 1 Jalan Tropicana Selatan 1, Tropicana, 47410 Petaling Jaya, Malaysia

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